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How Can We Help Today?

Owned and operated by Add Business LLC Name, we're ready to answer questions about golf simulators, home theater seats, game tables, and more.

We reply within 1 business day (Monday to Friday, 9:00 AM to 5:00 PM ET).
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Email
support@THESPORTROOMANDFANCAVEOUTFITTERS.COM
Replies within 1 business day
Phone
[Add your business phone number here]
Monday to Friday, 9:00 AM to 5:00 PM ET
Company
The Sport Room and Fan Cave Outfitters is owned and operated by Add Business LLC Name.
Business Address
110 Main St, Beckley, WV 25801-8506, United States
Common Questions

Frequently Asked Questions

How long does shipping take?

Handling takes 1 to 3 business days, and transit runs 5 to 8 business days within the Continental U.S. (excludes AK/HI). Larger items like pool tables and golf simulators ship via freight carriers, so delivery windows may vary. You will receive tracking information by email once your order ships.

How can I track my order?

Once your order ships, we send a confirmation email with your tracking number and carrier details. You can use that tracking number directly on the carrier's website to follow your shipment in real time. If you have questions about your order status, send us an email and include your order number.

What is your return policy?

We offer 30-Day Returns from the date of delivery. The customer pays return shipping on change-of-mind returns, while we cover return shipping for items that arrive defective, damaged, or incorrect. A 25% restocking fee applies to approved non-defective returns and is waived for defective, damaged, or incorrect items and exchanges.

What if my item arrives damaged?

Please report any damage within 7 days of delivery and include photos of the packaging and the affected area. We will arrange a replacement or issue a refund depending on availability. Refunds are processed within 14 days after we receive and inspect the return.

What materials are your game tables made from?

Our pool tables and foosball tables are constructed with solid hardwood frames, premium slate or MDF playing surfaces, and reinforced leg levelers for stability. Each listing includes a full materials breakdown so you can compare construction quality before purchasing. Feel free to email us if you need help choosing between models.

Do golf simulators require special setup?

Most golf simulators arrive with detailed instructions and all necessary hardware for the customer to assemble at home. Space requirements, projection specs, and connectivity details are listed on each product page. If you have questions about room dimensions or compatibility, contact us before ordering.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Golf Simulator Questions
Home Theater Seating
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Business Hours

Monday – Friday 9:00 AM to 5:00 PM ET
Saturday – Sunday Closed
Our Promise

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Prompt Replies

Every email is answered within 1 business day so your project keeps moving forward.

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Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).

30-Day Returns

Changed your mind? Our 30-Day Returns policy is backed by clear terms you can review anytime.